Trust is not only the foundation of every business relationship between architects and builders, but it also provides a significant competitive advantage: those who educate and maintain it gain loyal regular customers who refer them, and they can count on the builder’s patience even in difficult situations. On the other hand, if there is little or no trust, or if existing trust is broken, your reputation can be severely harmed; future business opportunities may be lost, and in the worst-case scenario, the client may pursue legal action. Numerous factors come into play in construction projects that can either strengthen or destroy the business relationship between the architect and the client.
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A strong online presence. Through your website, you can begin to build trust even before the first personal encounter. A thin or out-of-date website isn’t ideal for gaining potential customers’ trust; in fact, it’s more likely to have the opposite effect. As a result, you should update your website and relevant profiles with new information about your company and construction projects on a regular basis.
Good communication on a regular basis. There is a lot to be gained in terms of building trust with a good communication strategy. Anyone who meets with the client or the builder on a regular basis can identify potential issues early on. At the same time, you demonstrate to your client that you are fully committed to his construction project.
Modeling that is convincing. With the help of virtual site inspections and visualizations, use BIM or a similar 3D modeling software to demonstrate your planning concepts to the client. This way, you can avoid misunderstandings during the planning phase and more precisely predict potential conflicts during the construction phase, solve problems ahead of time, and adjust order quantities in a timely manner.
Commitments that are realistic. It is critical to reliably keep promises and promises that have been made in order to successfully build trust. Especially when the market is in a slump and architects are battling for their financial survival. However, if you make unrealistic promises to a client in order to secure an order, you will eventually lose the client’s trust.
Preparation is essential. Building a new structure is a complicated process with many unknowns. Find out about the applicable building regulations, the material properties of the materials you want to use, and the total cost of the project as soon as possible. In a wide range of areas, builders rely on the architect’s expertise. You can provide the client with accurate information and avoid mistakes if you prepare thoroughly.
Absolute truthfulness. When a problem arises, it’s tempting to ignore it in order to avoid losing the client’s trust. If it becomes clear that the construction project will exceed the client’s financial capabilities, for example, don’t be afraid to speak up and stand firm – even if the client objects.
Absolute sincerity. It’s tempting to ignore a problem in order to keep the client’s trust. Don’t be afraid to speak up and stand firm if it becomes clear that the construction project will exceed the client’s financial capabilities, even if the client objects.